Program Outline: AI Powered Client and Stakeholder Engagement

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Duration:

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2 Days

Course Audience:

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Service Delivery Managers, Product Managers, Scrum Masters, NBU Leads/Managers

Target Unit:

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Delivery CoE, Product, Corporate-Sales

Course Outline

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Day 1: Fundamentals of Engagement and AI Integration

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Morning Sessions 9:00 AM to 1:00 PM

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1. Session 1 - Introduction to AI in Client Engagement (9:00 AM - 10:30 AM)

• Overview of AI-Powered Tools for Engagement
• Benefits of Using AI in Stakeholder Communication

2. Session 2 - Building Strong Client Relationships with AI Insights (10:45 AM - 1:00 PM)

• Leveraging AI for Understanding Client Needs and Preferences
• Personalizing Engagement Using AI Analytics

Lunch 1:00 PM to 2:00 PM

Afternoon Sessions 2:00 PM to 5:00 PM

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3. Session 3 - Communication Strategies Enhanced by AI (2:00 PM - 3:30 PM)

• Using AI Tools for Real-Time Feedback Analysis
• Crafting Effective Communication with AI-Supported Templates

4. Session 4 - Managing Expectations with Predictive Analytics (3:45 PM - 5:00 PM)

• AI for Forecasting Project Outcomes
• Proactively Addressing Stakeholder Concerns with Data

Day 2: Advanced Techniques and Practical Application

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Morning Sessions 9:00 AM to 1:00 PM

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5. Session 5 - Conflict Resolution with AI Insights (9:00 AM - 10:30 AM)

• Identifying Early Warning Signs with AI Monitoring Tools
• Tailoring Resolution Strategies Using AI-Powered Recommendations

6. Session 6 - Enhancing Decision-Making through AI Collaboration (10:45 AM - 1:00 PM)

• Facilitating Stakeholder Workshops Using AI Tools
• Driving Consensus with AI-Supported Visualizations

Lunch 1:00 PM to 2:00 PM

Afternoon Sessions 2:00 PM to 5:00 PM

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7. Session 7 - Practical Scenarios and AI-Driven Role-Playing (2:00 PM - 4:00 PM)

• Hands-On with AI Engagement Tools
• Role-Playing Stakeholder Meetings Using AI Insights

8. Session 8 - Wrap-Up and Future Roadmap (4:00 PM - 5:00 PM)

• Crafting Action Plans for AI-Powered Engagement
• Feedback and Certification Distribution

Key Outcomes:

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• Understand the role of AI in enhancing client and stakeholder engagement.
• Develop personalized engagement strategies using AI analytics.
• Learn to leverage AI for proactive communication and conflict resolution.
• Gain practical experience with AI tools for effective decision-making and collaboration.

Recommended Pre-Course Preparation:

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• Familiarize yourself with basic AI concepts and their applications in business.
• Review case studies on successful AI implementations in client engagement.
• Reflect on current challenges in client and stakeholder engagement processes.

Materials Provided:

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• Training slides and handouts.
• Access to recommended AI engagement tools and software.
• Templates for AI-powered communication and analytics.
• Case studies and practical exercises.
• Certificate of Completion.