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GenAI for ALL

Program Outline: Generative AI for All

Duration:

2 Days

Course Audience:

QA Leads, Support Leads, Technical Leads, Service Delivery Managers, NBU Leads/Managers

Target Unit :

Delivery CoE Product Sales and marketing Facility and IT Operations HR Internal Applications Finance Capability Building


Course Outline

Day 1

Morning Sessions 9:00 AM to 1:00 PM

1. Session 1 - Introduction to Generative AI (9:00 AM - 10:30 AM)

  • What is Generative AI?
  • Types of Generative Models (GANs, VAEs, Diffusion Models, and LLMs)
  • Key Milestones in Generative AI Development

2. Session 2 - Business Applications of Generative AI (10:45 AM - 1:00 PM)

  • Enhancing Creativity and Innovation
  • Automation and Efficiency Gains
  • Domain-Specific Use Cases for Delivery CoE, Sales, Marketing, IT, HR, Finance

Lunch 1:00 PM to 2:00 PM

Afternoon Sessions 2:00 PM to 5:00 PM

3. Session 3 - Deep Dive into Large Language Models (LLMs) (2:00 PM - 3:30 PM)

  • How LLMs Work: Pre-training, Fine-tuning, and Prompt Engineering
  • Hands-on Activity: Crafting Prompts for Productivity

4. Session 4 - Ethical and Responsible AI (3:45 PM - 5:00 PM)

  • Bias, Transparency, and Fairness in AI
  • AI Governance and Ethical Guidelines

Day 2

Morning Sessions 9:00 AM to 1:00 PM

5. Session 5 - Practical Tools for Generative AI (9:00 AM - 10:30 AM)

  • Overview of Popular Tools: ChatGPT, DALL·E, and Others
  • Hands-on Activity: Generating Text, Images, and Videos

6. Session 6 - AI in Decision-Making and Workflow Automation (10:45 AM - 1:00 PM)

  • Integrating AI into Daily Workflows
  • Case Studies Across Different Roles

Lunch 1:00 PM to 2:00 PM

Afternoon Sessions 2:00 PM to 5:00 PM

7. Session 7 - Building Generative AI Use Cases for Your Role (2:00 PM - 3:30 PM)

  • Group Activity: Brainstorming Role-Specific AI Solutions
  • Drafting an AI Adoption Plan

8. Session 8 - Closing Workshop: Future-Proofing with Generative AI (3:45 PM - 5:00 PM)

  • Discussion: Trends in Generative AI
  • Q&A and Feedback

Key Outcomes:

  • Gain a foundational understanding of Generative AI and its workings.
  • Identify role-specific applications to boost creativity and productivity.
  • Develop actionable strategies for integrating AI into workflows.
  • Understand ethical considerations in implementing Generative AI solutions.

  • Review introductory materials on Generative AI.
  • Explore examples of AI-generated text, images, and videos.
  • Familiarize yourself with ChatGPT or similar tools.

Materials Provided:

  • Course slides and handouts.
  • Links to tools and resources for further exploration.
  • Access to sample AI models and prompt templates.
  • Certificate of Participation.

Updated:

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